Privacy Policy
Last updated: August 19, 2026
ProTrade Automations ("ProTrade," "we," "us") provides automation services for home-service contractors, including missed-call follow-up, lead intake, and customer communication. This policy explains what information we collect and how we use it.
Information we collect
- Contact details you give us directly: name, phone number, email address, business name, and any message content you send via our contact form, phone, text, or chat widget.
- Call and message metadata when you call or text our published business number, including your phone number and timestamp.
- Standard site analytics (Google Analytics) covering pages viewed and general traffic patterns.
How we use it
- To respond to your inquiry, including sending information by text when you request or consent to receive it during a phone conversation with our team or phone agent.
- To follow up about the services you asked about.
- To operate and improve our own site and automation stack.
Message frequency
Message frequency varies based on your interaction with us. Messages are only sent when you affirmatively consent during a phone call, and relate directly to that conversation (a requested link, service or scheduling information, or a follow-up). We do not send automated missed-call text-backs and do not send recurring marketing text campaigns. Message and data rates may apply.
No sharing of mobile numbers
We do not sell, rent, share, or provide your mobile phone number, SMS opt-in data, or messaging consent to third parties or affiliates for their marketing or promotional purposes. Phone numbers are used solely to operate ProTrade's own communications with you.
Opting out
Reply STOP to any text message from us at any time to stop receiving messages. Reply HELP for assistance. You can also contact us directly using the details below.
Third-party services
We use Twilio for calling/texting infrastructure, HubSpot for customer relationship management, and Google Analytics for site traffic. These providers process data on our behalf under their own security and privacy commitments; they do not independently market to you using your ProTrade data. We also use RB2B, a visitor-identification service that tells us which companies (not individuals) are visiting this site, based on IP address, so we can better understand who's interested in our services.
Data retention and security
We retain contact and communication records only as long as needed to provide our services and comply with legal obligations, and we use reasonable technical and organizational measures to protect your information.
Contact us
Questions about this policy: contact@protradeteam.com or (813) 790-5030.